Privacy Policy - Provocativeplanet

1. Introduction

At Provocative Planet (“we,” “us,” or “our”), accessible via provocativeplanet.com, we are firmly committed to safeguarding your privacy and ensuring the protection of your personal data. We adhere strictly to the principles of data minimization, fair processing, and security under applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information when you interact with our website or communicate with us.

2. Scope of the Policy and Data Controller Role

This Privacy Policy applies to all users of provocativeplanet.com and related services. For the purposes of data protection legislation, Provocative Planet is the data controller of your personal information. This means we determine the purposes and means of processing your personal data.

3. Categories of Data Processed

We may collect and process the following categories of personal data:

a. Usage Data
Includes information about how you use our website, such as IP address, browser type and version, pages visited, time spent on pages, and navigation patterns.

b. Account Data
Information you submit during account registration or profile creation, which may include your full name, postal address, email address, and telephone number.

c. Profile Data
Details related to your personal preferences, browsing behavior, product and content interests, and purchase history.

d. Communication Data
Interactions through email, customer service tickets, or online chat, including the content of messages, timestamps, and communication logs.

e. Technical Data
Data related to the devices used to access our site such as device type, operating system, browser settings, time zones, and system configurations.

f. Transaction Data
Records of products or services purchased through our site, billing addresses, delivery information, and other financial interactions. Payment data is processed securely by third-party payment processors and not stored on our servers.

g. Preference Data
Marketing and communication preferences, including opt-in or opt-out choices and categories of interest.

4. Legal Bases for Processing

We process personal data under the following legal bases:

– Consent: Where you have explicitly given consent for us to do so (e.g., subscribing to our newsletter).
– Performance of a Contract: Where processing is necessary for the performance of a contract to which you are a party.
– Legal Obligation: To comply with mandatory legal obligations.
– Legitimate Interests: When processing is reasonably necessary to fulfill our legitimate interests, provided such interests are not overridden by your rights and freedoms.

5. Your Data Protection Rights

Under applicable privacy legislation, particularly GDPR and CCPA, you have the following rights:

– Access: You may request access to the personal data we hold about you.
– Rectification: You have the right to request correction of inaccurate or incomplete information.
– Erasure: You may request deletion of your personal data, subject to legal or operational retention obligations.
– Restriction: You have the right to restrict processing of your data in certain circumstances.
– Portability: You may request your data in a structured, commonly used, machine-readable format.
– Objection: Where processing is based on legitimate interest or consent, you may object or withdraw your consent at any time.

To exercise any of these rights, please contact us at [email protected].

6. Security Measures

We implement advanced security measures to protect your data. These include:

– SSL/TLS encryption to secure data in transit
– Granular access controls to internal systems based on role
– Regular data backup protocols and secure storage systems
– Staff training on data protection laws and privacy best practices

Despite our efforts, no system is entirely immune from risk. We encourage you to use strong passwords and secure your personal devices.

7. International Data Transfers

Where data is transferred outside of the European Economic Area (EEA) or equivalent jurisdictions, we ensure appropriate safeguards are in place, including the use of Standard Contractual Clauses and regulatory frameworks that ensure the continued protection of your rights.

8. Data Retention

We retain personal data only for as long as necessary based on the following criteria:

– Usage Data: retained for up to 24 months for analytics purposes.
– Account Data: retained until closure of account plus 12 months.
– Profile Data: retained until your preferences are revised or profile deleted.
– Communication Data: retained for up to 36 months.
– Technical Data: retained for system security and diagnostics for up to 12 months.
– Transaction Data: retained for legally required financial records, usually seven years.
– Preference Data: retained as long as your consent is valid or until preferences are updated.

9. Cookies Policy

We use cookies and similar tracking technologies to enhance user experience. These include:

– Essential Cookies: Necessary for site functionality, such as authentication and security features.
– Functional Cookies: Enable enhanced features such as saved preferences or language settings.
– Analytics Cookies: Help us understand website usage and visitor behavior.
– Performance Cookies: Monitor system performance and usability.

10. Cookie Management and Legal Compliance

By visiting provocativeplanet.com, you are prompted to accept or customize cookie settings in accordance with GDPR and CCPA requirements. You can manage cookie preferences through your browser or by modifying options provided in our cookie consent banner.

CCPA Notice: California residents may opt out of the sale of personal information and exercise their right to know, delete, or correct data via [email protected].

11. Protection of Children’s Privacy

Provocative Planet does not knowingly collect or solicit personal information from children under the age of 13. If we become aware that a child under 13 has provided us with personal data, we will delete such information immediately.

12. Policy Updates and Modifications

This Privacy Policy may be amended from time to time to reflect changes in law, practice, or our services. We will notify users of material changes via our website and, where appropriate, via direct communication using the email address associated with your account.

13. Contact Us

If you have any questions, requests, or concerns regarding your personal data, privacy rights, or this Privacy Policy, please contact our Data Protection Officer at:

Email: [email protected]

We are fully committed to processing your personal data transparently, lawfully, and securely. If you believe your data rights have been infringed, you also have the right to lodge a complaint with your local data protection authority.

Thank you for trusting provocativeplanet.com.